swerte99 Privacy Policy

swerte99 is a mobile-first online entertainment platform serving members across the Philippines. We operate the website at swerte99.bid and are committed to protecting the personal information of every Filipino member who registers and uses our services. This Privacy Policy explains how we collect, use, store, share, and protect your personal data in connection with your use of our platform, including sports betting, live casino-style games, and account management features. It applies to all members, visitors, and anyone who interacts with swerte99 through our website or any related communication channels. By creating an account or continuing to use our platform, you confirm that you have read and understood this policy.

This policy is written in plain Philippine English so that every member can clearly understand their rights and our obligations. We are committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, along with its implementing rules and regulations. If you have any questions about how your data is handled, you can reach our support team through your account dashboard or by writing to [email protected]. We review and update this policy periodically to reflect changes in our services or applicable law, and the date at the top of this page always reflects the most recent revision. Your continued use of swerte99 after any update constitutes your acceptance of the revised policy.

When you register for a swerte99 account, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes. We also collect information about how you use the platform, such as your login activity, game history, betting records, transaction details, and device information including IP address, browser type, and operating system. This usage data helps us deliver a smooth, personalised experience and allows us to detect and prevent fraudulent or suspicious activity on your account.

We may also collect information when you contact our support team, respond to a survey, or participate in any promotional activity on the platform. If you choose to communicate with us via email or through the dashboard messaging system, we retain records of those communications to help us resolve queries accurately and consistently. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless it is strictly necessary and you have given your explicit consent. All information we collect is limited to what is genuinely needed to operate the platform, verify your identity, process transactions, and comply with our legal obligations under Philippine law.

The personal information we collect is used primarily to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the entertainment services you have signed up for. We also use your data to communicate important account updates, respond to support requests, and send you relevant platform notifications such as changes to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may send you promotional messages about new features, games, or offers available on swerte99 — you can opt out of these communications at any time through your account settings.

Your data also helps us improve the platform by analysing usage patterns, identifying technical issues, and developing new features that better serve Filipino members. We use automated systems to monitor for unusual account activity, which helps protect both you and the integrity of the platform. We do not use your personal information to make fully automated decisions that produce significant legal effects without human oversight. Any profiling we conduct is limited to improving your experience and ensuring platform security, and is always subject to appropriate safeguards in line with the Data Privacy Act of 2012.

swerte99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services on our behalf. All third-party partners are required to handle your data in accordance with strict confidentiality obligations and applicable Philippine data protection law.

We may also disclose your personal information when required to do so by law, court order, or a lawful request from a Philippine government authority or regulatory body. In the event that swerte99 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your data to any party in a manner that is inconsistent with this Privacy Policy or that would put your rights and interests at risk. If you believe your data has been shared inappropriately, please contact us immediately through the support channel in your account dashboard.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. Our team regularly reviews and updates our security practices to address emerging threats and ensure that your data remains protected at all times.

Access to personal data within swerte99 is restricted to authorised personnel who need it to perform their job functions, and all staff with access to member data are trained on data protection responsibilities. While we work hard to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your swerte99 account and to keep your login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately so we can take prompt action to secure your account.

We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with our legal, regulatory, and business obligations. Under Philippine anti-money laundering regulations and other applicable laws, we are required to keep certain transaction and identity records for a minimum period even after an account is closed. Once the applicable retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it in accordance with our internal data retention procedures.

If you request the closure of your swerte99 account, we will process your request promptly and cease using your data for active service delivery. However, some information may be retained in archived form for the legally required period before it is permanently removed. You can request details about the specific retention periods that apply to your data by contacting our support team through your account dashboard or by writing to [email protected]. We are committed to being transparent about how long we hold your information and why.

As a member based in the Philippines, you have a number of rights under the Data Privacy Act of 2012 with respect to your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your data in certain circumstances, and the right to request the erasure of your data where it is no longer necessary for the purposes for which it was collected.

To exercise any of these rights, please submit a request through the support channel in your swerte99 account dashboard or send a written request to [email protected], including your registered account name and a clear description of your request. We will acknowledge your request within five business days and aim to provide a full response within thirty business days. If you are not satisfied with how we have handled your data or responded to your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and will always aim to resolve them fairly and promptly.

swerte99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your overall experience. Essential cookies are necessary for the platform to function and cannot be disabled — these include cookies that keep you logged in during a session and those that support security features. We also use analytical cookies to understand how members navigate the platform, which helps us identify areas for improvement and optimise performance for Filipino users on mobile and desktop devices.

You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. If you have questions about the specific cookies we use or how to manage them, please visit the FAQ page or contact our support team through your account dashboard. We are committed to using only the cookies that are genuinely necessary or beneficial to your experience on swerte99.